Return / Refund / Exchange Policy

                              Return / Refund / Exchange Policy

General Conditions

• • • • • A valid receipt or proof of purchase is required for all exchanges, returns, and refunds.
          
        • All returned items must be unused, unopened, and in their original packaging and seals intact, unless the item is defective.
          
        • Returns for defective products must be initiated within 7 days of delivery and accompanied by proof of damage (clear photos or videos).
          
          
        • This policy does not apply to the following non-returnable items:
          • Personalized products
          • Gift cards
          • Glassware
          • Cookware
          • Dinnerware
          • Cutlery
          • Stainless steel products
          • Linens
            
        • Dari Home reserves the right to inspect and assess the condition of any item before approving an exchange, return, or refund.

Refund Policy

• • • • • Refunds are processed only for items with a manufacturer defect, fault, or damage.
          
        • Claims must include:
          • Clear photos showing the defect or damage.
          • Proof of purchase.
            
        • Sealed and functional items are not eligible for a refund.
          
        • Refunds are issued to the original payment method, where applicable.

Exchange Policy

• • • • • Exchanges are accepted within 14 days of purchase or delivery, if:
          • The item is unused, unopened, and in its original packaging.
          • The original purchase receipt is provided.
            
        • Exchanges can be made:
          • For another item of equal or higher value (price difference applies), or
          • For a store credit valid for 6 months.
            
        • All exchanges are subject to inspection and approval by the Dari Home team.

Return Process Within the UAE:

• • • • • Message us at +971 56 310 1329 to request a return.
        • Our team will arrange product pick-up for you.
          

International Returns:

• • • • • Customers are responsible for return shipping costs.
      • Alternatively, you may send the item to:
        
        

        Return In-Store Purchases:

        • Items can only be returned or exchanged at the same store of purchase.

        • Returns must comply with the conditions stated above.

        
        

Al Tannan General Trading LLC
597-398, DIP-2
Dubai, UAE

Online Purchase Returns:

• • • • • Email support@darihome.com within 72 hours of delivery.
        • Include:
          • Order number
          • Product details
          • Photos showing the product’s condition
          • Proof of purchase